Introduction
Welcome to Tuyu Studio. These Terms of Service govern your use of our platform, and any related services. By accessing or using our services, you agree to these Terms. If you do not agree, you should discontinue using our services.
Services
Tuyu Studio provides design and development services on a project basis. Each project is scoped and priced based on the client's specific requirements, with clear deliverables and timelines. Payments, cancellations, and other terms follow our standard service policies.
Payment & Billing
All payments are processed online. Clients will receive an invoice and payment request via email to initiate payment. If the payment is not completed, access to new work is immediately paused. Payments must be completed before work begins. If additional work is required, clients can request a revised project scope and pricing.
Cancellations & Refunds
Clients may cancel a project at any time by providing written notice. However, payments for work already completed are non-refundable. If a project is canceled before work begins, a full refund may be issued. For ongoing projects, any prepaid amounts for unstarted work may be eligible for a partial refund, subject to review.
Ownership of Deliverables
Clients fully own all completed deliverables, including design files and live websites, once full payment has been made. However, if a client stops making payments, they only retain rights to the work completed up until the last payment. Any work completed afterward remains the property of Tuyu Studio until payment is received.
Service Refusal & Termination
We reserve the right to refuse service to any client at our discretion. If a client violates these Terms, we will issue a single warning before terminating the agreement. If payment is not received, all work will be immediately paused, and no further deliverables will be provided.
Guarantees & Liability
We guarantee high-quality service, adherence to deadlines, and professional execution. However, we limit our liability where applicable and do not offer refunds. Clients are responsible for providing clear project requirements and ensuring that their scope aligns with the agreed-upon work.
Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the issue through direct communication. If a resolution cannot be reached, the dispute may be escalated to mediation or arbitration, as agreed upon by both parties. Legal action will only be considered as a last resort and will be governed by the applicable laws of the client's and service provider's jurisdiction.
Changes to Terms
Tuyu Studio reserves the right to modify these Terms at any time. Any changes will be posted on our platform, and continued use of our services will be considered acceptance of the updated Terms.
By using Tuyu Studio's services, you confirm that you have read, understood, and agreed to these Terms.